1. The Price List (the “List”) above refers to the standard of service charge of general service items provided by IDQ. As for the special service requirment, the price will be based on the actual situation of each. For details, please contact us for inquiry.
2. General Working Hours:
Monday to Thursday ……………… 09:00 to 13:00, 14:30 to 17:45
Friday ……………………………… 09:00 to 13:00; 14:30 to 17:30
Except for Public/ Government/ Mandatory Holidays of Macau S.A.R.
3. Service Requests
3.1. The Client must fill in the service request document correctly with the requirements of the following items, and shall be signed and chopped (the name shown on the chop and the Client name on the SRF MUST be exactly the same, including the conformance of language - Chinese/English/Portuguese), and shall be submitted to IDQ via e-mail (contract@idq.org.mo) or fax (+853-2835 6162):
⚫ For the item 1 - 7, 18, please fill in the Service Request Form
⚫ For the item 8 - 17, please fill in the Service Commission document and Service Request Form (SRF)
3.2. IDQ will reply to the Client within 3 working days from the next day of receiving the SRF.
3.3. If a purchase order (P.O.) will be issued by the Client, the Item No. and contents, according to the List, of the requested services shall be listed in it. The P.O. shall be submitted together with the documents/material required in the SRF via email (contract@idq.org.mo) or fax (+853-2835 6162).
3.4. If the Client considers it necessary to insure for its assets or a third party, it shall be insured by self.
4. Settlement of the Services
4.1. The service fees will be based on the unit-price shown in the List and the final quantity in the SRF. Invoices will be issued accordingly.
4.2. The total length of Service shall include all the time that our staffs cost on the Service providing, such as the time for the traffic from IDQ to workplace, access/leaving time of Gate, exit/entry time of Customs, and safety training time at the workplace, etc.
4.3. The Client is responsible for all the procedures and charges of the applications for access/leaving of Gate or exit/entry of Customs.
4.4. Upon our staffs' arrival at the workplace, if the Client requests to cancel or postpone the services, the attendance fee shall be charged.
4.5. The Invoices shall be settled within the period remarked on it.
4.6. Reminding Letters for Overdue (the “Letter”) will be issued once an invoice is overdued. The Clients shall pay the relevant fees after receiving the Letter within the period remarked in it.
4.7. Services will be suspended until the relevant expired invoices are settled.
4.8. For overdue invoices, the Letter will be issued for 3 times in total – The relevant reports will be cancelled when the the period remarked in the second Letter has passed. IDQ retains the rights to claim for the relvevant service charge.
5. Collection of Report/Certificate
5.1 Upon settling the invoice and receiving our notification, the Client is required to bring the company chop to IDQ within 90 days to collect the report/certificate. If the Client fails to collect the report/certificate within the specified period, please contact with our staff in time. Otherwise, the uncollected report/certificate will be cancelled without further notice.
5.2 All the company name shown in the report/certificate, invoices and receipts issued by IDQ, and the payment voucher or note issued by the Client, will/shall be the corresponding to one shown on the SRF (confirmed by IDQ) or P.O(issued by the Client).
5.3 If found difference between the Company names foresaid, the Client shall provide an authorization in paper (signed and chopped). If any queries, please contact our staffs for assist in the process.
6. If any following cases, the Institute shall be entitled to suspend or terminate the provision of Services immediately and without liability.
⚫ Inadequate safety measures;
⚫ Any suspension of payment, bankruptcy, or cessation of business of the Client;
⚫ Any failure of the Client to comply with its obligations;
⚫ Any known actual or potential risks or hazards exist in any service commission, relevant
samples, test or experiment, such as radioactive/ toxic/ noxious/ explosive elements/materials, or existences/ dangers with possibility of environmental pollution or poisoning, whilst without prior notice to IDQ.
7. In any breakdown, damage, loss, harm or any indemnity arising out of them during the period of providing technical services, which is not caused by the service providing, IDQ shall not hold any responsibility.
8. In any postponement, or the cannot performed of partially/ totally service, which is due to factor beyond the control of IDQ, for instance, directly or indirectly caused by any failure of the Client to comply with its obligations hereunder or any force majeure, IDQ shall not hold any responsibility.
9. For all the consequences caused by the automatic cancellation of the report/certificate due to overdue, IDQ shall not hold any responsibility.
10. No prior notice shall be required to any third party for the update of the List, and the old version will be expired upon the effective date of the new one.